When using the services of www.staplezip.com (hereinafter referred to as the “Website”), you may encounter some common problems. The following are the terms and conditions related to the use of the Website, which are intended to provide you with clear information and guidance.
- How do I create an account?
You can create an account by clicking the “Register” button on the homepage and filling in your personal information. Please ensure that you provide accurate and complete information so that we can provide you with better service. - What if I forget my password?
If you forget your password, please click the “Forgot your password?” link on the login page and you will receive an email to reset your password. Please follow the instructions to reset your password. - How do I view and modify my orders?
You can log in to your account and view your order details in the “Order History” section. If you need to modify your order, please contact our customer service team as soon as possible and we will do our best to meet your request. - What is the refund policy?
We provide a 30-day money-back guarantee. If you are not satisfied with the product you purchased, you can request a refund within 30 days. Please keep the original packaging of the product and contact customer service for return instructions. - How do I contact customer service?
If you have any questions or problems, please contact our customer service team via email at onyxlabs@staplezip.com. Our customer service team will respond to you within 24 hours. - How is the website secure?
We take a series of security measures to protect your personal information and ensure the security of your data during transmission and storage. All data transmissions are processed using encryption technology. - Can I cancel my order?
Once an order is confirmed, it is usually not possible to cancel it, but you can contact us for assistance before shipping. It depends on the progress of the order processing. - What is the privacy policy?
Our privacy policy details how we collect, use and protect your personal information. Before using this website, we recommend that you read our privacy policy in detail.
If you have other questions or need more information, please feel free to contact us. Thank you for your support and attention to us!
