REFUND POLICY

Thank you for choosing to shop at www.staplezip.com (hereinafter referred to as the “Site”). We are committed to providing you with quality products and services. If you are not satisfied with the product you purchased, here are our refund terms:

1. Refund Policy
   We offer a 30-day money back guarantee. After purchase, you can request a refund within 30 days of receiving the product. Refunds are valid for unused and undamaged products.
2. Request a Refund
   To request a refund, please follow the steps below:

Log in to your account and view “Order History”.

Find the order you wish to refund and click the “Request a Refund” button.

Follow the instructions to complete the refund request form and provide relevant information.

3. Return Requirements
   To ensure that your refund request is processed smoothly, please follow the requirements below:

The product must be in unused condition and in good packaging, including all accessories and tags.
Please include a copy of the original invoice or purchase confirmation email when requesting a refund.

4. Return Shipping Costs
   If the refund policy is met, the return shipping costs will be borne by you unless the product is of poor quality or the wrong product was sent. If the refund request is due to quality issues or wrong goods, the shipping cost will be borne by us.
5. Refund Processing Time
   Once we receive the returned goods, we will review the refund request within 7 working days. Once the review is passed, you will receive the refund through the original payment method. Please note that your bank or payment platform may take additional time to process the refund.
6. Non-refundable items
   The following items are not eligible for the refund policy:

Opened or used items.

Customized or special items.

Items that have exceeded the 30-day refund period.

7. Contact Us
   If you have any questions about the refund terms or need help in the refund application process, please feel free to contact the customer service team, we will serve you wholeheartedly.

Thank you for your trust and support, we look forward to continuing to provide you with quality products and services!